As a Kalibrate company, TAS and our clients benefit from the expertise of the wider team across the globe. Here, we meet client solutions engineer, Tyler Banville.
What is your role?
I’m a Client Solutions Specialist at TAS.
What does a typical day look like?
On a typical day I am responding to new tickets and checking in on the progress of previously submitted tickets. I am also jumping on support calls, leading training sessions, completing/outlining QA, and updating support documentation. It's a very varied role - a lot of the time we're understanding the needs of customer and either creating the solutions ourselves or providing the training so the client can action in-house. I also help manage communication between departments and I'm the go-to TAS person for tackling any gremlins in our internal IT infrastructure.
What do you love about your role?
I love being able to help people accomplish their goals and resolve their issues. Finishing a big project and reflecting on what we've achieved for the client is extremely satisfying.
It is also awesome to work with some of the large companies we have as clients. They're forward-thinking, innovative businesses, and we like to think we play a part in helping them do even more.
Why did you choose to join TAS?
I chose to join TAS because of the culture of the company. TAS had a very down to earth but entrepreneurial culture. That was very appealing to me. Everyone on the team seemed very close, like family - and that's exactly how it turned out!
What do you think are the greatest challenges and opportunities in the retail sector?
This year has presented a lot of challenges to retail, but some of the retailers were already re-assessing their model. COVID has just accelerated the process. However, while some retailers might be consolidating or reducing the footprint of their stores, that leaves opportunity for others to grow and capture more of the market. It's an exciting time, for sure. We expect our clients to lean on TAS even more to support their strategy in the months ahead.
Where do you see retail markets heading?
I see retailers getting better with offering high level customer service and experiences in their brick and mortar locations. I also expect there to be a continued shift in fulfillment and distribution. I see home delivery, curb-side pickup, and smaller retail footprints being the way of the future.